Our management structure and business reporting process promotes accountability and knowledge sharing across the Group, ensuring that management is responsive to issues and trends within the business and the wider market place.

• The Group Board is responsible for establishing, maintaining and reviewing the Group’s growth strategy, financial performance and systems of
  internal control
  
• The Divisional Executive Board sets, communicates and monitors the application of Group-wide policies, procedures and standards
  
• The Divisional Executive Directors are responsible for the development and performance of their divisional businesses. They work with and delegate responsibility to their management teams.
  

Each of our business units prepares a comprehensive annual business plan. This includes monthly revenue and cost forecasts for the year ahead, taking into account new service/product developments and changes in the competitive landscape.

The business unit financial plans feed into the Group financial model. At divisional Monthly Operational Business (MOB) reviews, management teams assess each unit’s performance against plan and discuss its ongoing development. This enables them to determine how planned targets will be met and identify potential difficulties at an early stage. This provides a forum to share knowledge and challenges and to develop tactics, reallocate resources and refresh strategies to meet or exceed business plans.