Our continued growth and financial performance depends on having the right resources in place. To sustain our high contract win and retention rates, we have to satisfy clients that we have the operational scale and capability to deliver our promises – whether on relatively simple contracts or large scale, multi-service packages. Through the MOB process we continuously assess the needs of each business unit to ensure that we have the necessary people, infrastructure and resources for current and future development.
Each month, we monitor and review comprehensive operational management information enabling us to manage the business in away that delivers our key financial aims.
Key areas of attention:
| Core operational indicators
|
Aim |
Progress |
|
|
|
Y/e 2006 |
Y/e 2005 |
|
Retaining the right people
|
Senior management retention (top 250 earning over £90k) – attract and retain the appropriate level of senior management to drive the strategic direction of the Group |
91% |
92% |
|
Overall employee retention – attract and retain the right people to deliver Group strategy, maintaining employee retention at or above industry average (81.7%) |
82% |
81% |
|
Creating extensive infrastructure
|
Continue to grow our infrastructure of business centres to meet the needs of our growing business |
52 business centres:
Onshore 46
Nearshore 4
Offshore 2 |
47 business centres:
Onshore 42
Nearshore 3
Offshore 2 |
|
Extend our offshore capability – have at least 10% of our people based in India by 2009 |
3% |
1.6% |
|
Using ICT and innovation to add value
|
Generate economies of scale by maximising use and growing number of shared technology platforms |
11 shared platforms |
9 shared platforms |
|
Ensuring effective procurement
|
Monitor and build relationships with key strategic suppliers through our Supplier Development Programme |
Introduced
comprehensive Supplier Development Programme |
- |
| Continue to audit all existing suppliers against Capita’s standards of business – 50% of all suppliers to be audited by December 2007 |
Supplier audit
commenced – targets set |
Supplier profiling project undertaken |