Who do we work with?

We deliver services on behalf of a wide variety of clients in both the public and private sectors. Our clients look to us to improve processes, create new capabilities and transform back office and customer service operations.

We make measurable improvements in service efficiency and quality, reducing costs and adding real value to our clients’ operations. How? The simplest way to explain is by illustration. Here are some examples of how we deliver value to our clients…

Links and downloads

Transformation partnerships

Corporate Brochure (PDF download 1 mb)

DSG international

The leading European specialist retailer of consumer electronics, transferred the running of its customer contact centre and technical support services to Capita.

DSG international

BBC

As part of plans to make the BBC a simpler, more efficient and creative digital broadcaster, the organisation chose Capita as their partner to help transform their HR administration.

BBC

Birmingham City Council

The largest local government authority in Europe, has established a long term partnership with Capita.

Birmingham City Council

Home Office - Criminal Records Bureau (CRB)

An existing Capita client since 2000, the CRB asked us to help meet growing demand from customers for online access to the status of their applications, while providing a platform for future e-products.

Home Office - Criminal Records Bureau (CRB)

South Oxfordshire and Vale of White Horse District Councils

The 2 Councils were looking to modernise and achieve economies of scale in revenues and benefits administration. By creating joined up revenues and benefits services, we will deliver real service improvements and cost savings to both Councils.

South Oxfordshire and Vale of White Horse District Councils

The Children’s Mutual

The children’s saving specialist asked Capita to build and administer a new, cost effective service delivery platform for their new Child Trust Fund (CTF) product.

The Children’s Mutual