Which markets do we target?

We work across a broad range of markets characterised by strong growth, allowing us to be selective in our approach to new opportunities. We are the BPO market leader in a number of sectors and face a range of different competitors across each of our markets.

Revenue by market (%)	2006 %	2005 %
1. Central government	14	16
2. Local government	17	15
3. Education	14	14
4. Transport	6	7
5. Health	1	1
6. Life & pensions	8	6
7. Insurance	10	12
8. Financial services	4	29
9. Private sector	26	29

Central government

There is constant pressure to increase efficiency while enhancing the quality of public services.

Central government

Local government

Transforming public services for the benefit of citizens and communities is a priority for local authorities.

Local government

Education

There is a constant need to improve educational standards and raise accessibility while ensuring value for money.

Education

Health

There is significant pressure for organisational change through shared services and back office rationalisation.

Health

Transport

A key priority is to have effective communications infrastructure and to reduce congestion.

Transport

Private sector

Companies increasingly recognise outsourcing as a way to assist with maintaining competitiveness.
Private sector

Insurance

Companies facing increasing regulatory requirements and a competitive operating environment are looking to outsourcing for support.

Insurance

Life and pensions

Companies are adopting new service models to increase their focus and efficiency while maintaining service quality.
Life and pensions

Financial services

Product providers are concentrating on developing and distributing competitive products and are increasingly outsourcing back office functions.

Financial services