Client objective
To engage with a partner who could establish a cost effective infrastructure to process Child Trust Funds (CTFs) and administer the scheme from its launch.

Capita’s approach
We developed a state-of-the art service delivery platform which enables highly efficient scheme administration:

• To meet the launch date we designed and developed processes and infrastructure from scratch in just 10 months
• Clerical productivity is now 50% higher than in a traditional life and pensions processing area
• Over 95% of applications are processed without manual intervention, ensuring an error free environment and minimising follow-up queries
• In recognition of the scheme’s success, The Children’s Mutual was awarded Child Trust Fund Provider of the Year at the Investment, Life & Pensions Moneyfacts Awards 2006.

The project’s success has led to The Children’s Mutual awarding further work to Capita to administer other products such as Growing Up Bonds.

“Capita's ability to provide advanced administration and customer contact services to a wide range of clients and its commitment in extending these service models to our valued customers continues to impress us.”

David White
Chief Executive
The Children’s Mutual