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Financial highlights
Chairman's introduction
Chief Executive's overview
What do we do?
BPO market
Our business strategy
How do we generate profitable growth?
Profitable organic growth
Developing new business opportunities
Retaining business
Growth through acquisition
Priorities for 2007: generating profitable growth
How do we manage and measure our growth?
Strong structure and control
Clear KPIs
Operating margins
Cash flow
Capital expenditure
Return on capital employed (ROCE)
Gearing
Economic profit
Resource and operational controls
People and infrastructure
Using the best ICT and procuring effectively
Careful risk management
Which markets do we target?
Central government
Local government
Education
Transport
Health
Private sector
Life and pensions
Insurance
Financial services
How do we maintain performance across our divisions?
Integrated Services
Professional Services
HR Solutions & Property Consultancy
Financial Services
Life & Pensions
Insurance & Specialist Services
ICT & Advisory Services
How do we manage and inspire our people?
Attracting people
Retaining and developing our people
Managing and inspiring our people
Priorities for 2006: people
How do we do business responsibly?
CR measures
Who do we work with?
DSG international
BBC
Birmingham City Council
The Children's Mutual
South Oxfordshire and Vale of White Horse District Councils
Home Office - Criminal Records Bureau
Governance
Group Board
Divisional Executive Board
Directors' report
Corporate governance
Board committees
Dialogue with institutional shareholders
Internal control
Directors' remuneration report
Accounts
Consolidated income statement
Consolidated statement of recognised income and expense
Consolidated balance sheet
Consolidated cash flow statement
Notes to the accounts
Notes to the accounts
01 Corporate information
02 Summary of significant accounting policies
03 Revenue
04 Administrative expenses
05 Segmental information
06 Operating profit
07 Employee benefits expense
16 Financial assets
17 Business combinations
18 Trade and other receivables
20 Construction contracts
21 Financial liabilities
22 Obligations under leases and hire purchase contracts
23 Provisions
24 Financial instruments
25 Authorised and issued share capital
26 Share based payment plans
27 Reconciliation of movements in equity
28 Additional cash flow information
30 Contingent liabilities
31 Pensions
32 Related party transactions
08 Finance revenue
09 Finance costs
10 Income tax
11 Earnings per share
12 Dividends paid and proposed
13 Property, plant and equipment
14 Intangible assets
15 Impairment of goodwill
19 Trade and other payables
29 Capital commitments
Independent auditors' report - consolidated financial statements
5 year summary
Company balance sheet
Notes to Group accounts
Principal Group investments
Independent auditors' report - parent company financial statements
Useful information for shareholders
Download centre
Financial highlights
Chairman's introduction
Chief Executive's overview
What do we do?
BPO market
Our business strategy
How do we generate profitable growth?
Profitable organic growth
Developing new business opportunities
Retaining business
Growth through acquisition
Priorities for 2007: generating profitable growth
How do we manage and measure our growth?
Strong structure and control
Clear KPIs
Operating margins
Cash flow
Capital expenditure
Return on capital employed (ROCE)
Gearing
Economic profit
Resource and operational controls
People and infrastructure
Using the best ICT and procuring effectively
Careful risk management
Which markets do we target?
Central government
Local government
Education
Transport
Health
Private sector
Life and pensions
Insurance
Financial services
How do we maintain performance across our divisions?
Integrated Services
Professional Services
HR Solutions & Property Consultancy
Financial Services
Life & Pensions
Insurance & Specialist Services
ICT & Advisory Services
How do we manage and inspire our people?
Attracting people
Retaining and developing our people
Managing and inspiring our people
Priorities for 2006: people
How do we do business responsibly?
CR measures
Who do we work with?
DSG international
BBC
Birmingham City Council
The Children's Mutual
South Oxfordshire and Vale of White Horse District Councils
Home Office - Criminal Records Bureau
Governance
Group Board
Divisional Executive Board
Directors' report
Corporate governance
Board committees
Dialogue with institutional shareholders
Internal control
Directors' remuneration report
Accounts
Consolidated income statement
Consolidated statement of recognised income and expense
Consolidated balance sheet
Consolidated cash flow statement
Notes to the accounts
Notes to the accounts
01 Corporate information
02 Summary of significant accounting policies
03 Revenue
04 Administrative expenses
05 Segmental information
06 Operating profit
07 Employee benefits expense
16 Financial assets
17 Business combinations
18 Trade and other receivables
20 Construction contracts
21 Financial liabilities
22 Obligations under leases and hire purchase contracts
23 Provisions
24 Financial instruments
25 Authorised and issued share capital
26 Share based payment plans
27 Reconciliation of movements in equity
28 Additional cash flow information
30 Contingent liabilities
31 Pensions
32 Related party transactions
08 Finance revenue
09 Finance costs
10 Income tax
11 Earnings per share
12 Dividends paid and proposed
13 Property, plant and equipment
14 Intangible assets
15 Impairment of goodwill
19 Trade and other payables
29 Capital commitments
Independent auditors' report - consolidated financial statements
5 year summary
Company balance sheet
Notes to Group accounts
Principal Group investments
Independent auditors' report - parent company financial statements
Useful information for shareholders
Download centre