To maintain our growth we need to demonstrate our ability to deliver consistent, reliable service. An essential element of this is retaining key people and providing appropriate training

We invest in giving our employees the right skills to deliver quality service, through 3 main types of training:

• Specific skills
• Personal development
• Professional qualifications.

All training is delivered by the most appropriate channel – online, buddying, coaching or group instruction with the majority delivered by our own training business.

As part of our commitment to equal opportunities, and in recognition of the needs of our diverse workforce, Capita has adopted a family-friendly approach. This encourages flexibility and enables our employees to manage the demands of their job and home. Capita offers flexible working arrangements which benefit both the organisation and employees. These include part-time hours, homeworking, job sharing, term time working and flexitime.

We have a comprehensive suite of flexible benefits and put great emphasis on encouraging employee ownership through our share savings and ownership schemes. Succession planning is a key element of our MOB process to ensure that we have the appropriate resources in place to maintain stable leadership and to guarantee service continuity for clients. It is continuously reviewed by the Group Board.