Right across the private sector, companies’ competitiveness depends on unrelenting improvement in productivity and customer service. Increasingly, they recognise outsourcing of non-core activities as an indispensable part of achieving this – adding real value to their performance and allowing them to focus resources on their central areas of expertise. Opportunities in this market continue to grow as the proven competitive benefits of outsourcing make it an increasingly acceptable alternative to in-house provision. Capita is well established in the private sector, with numerous clients across a wide range of industries.

Our 3 largest private sector markets are: life and pensions, insurance, and other financial services. We have also been particularly successful in securing business with organisations in the retail and telecommunications industries.

Drivers

• Pressure to reduce costs while improving customer service and retention
• Need to introduce new products to market faster to meet changing customer requirements
• Need for better access to expert operational and advisory capabilities
• Competition for skills requires focus on employee support and benefits
• Drive to improve productivity requires better management of sickness and absenteeism
• Increasing regulatory and legislative requirements – UK business views these as the greatest obstacle to growth (CBI).