2006 Developments

• Service Birmingham – Our ICT led transformation partnership with Birmingham City Council is progressing well with measurable service quality improvements and significant savings already achieved

• Harrow Council: Successfully launched new Management Information System (MIS) and Enterprise Resource Planning (ERP) systems helping to improve accessibility to information and streamline services

• Capita IT Services – continues to support both external clients and internal contracts and businesses. Secured contract extension with Society of Motor Manufacturers and Traders (SMMT) in a contract worth £12m over 5.5 years.

• Capita Advisory Services continues to support the Group's wider BPO offering as well as securing new business with external clients across the public and private sectors. In 2006, this included Nottingham City Council, Egg, Marks & Spencer Money and Sport England

2007 Priorities and challenges

• Continue to deliver and expand local government transformation partnerships
• Continued development of shared ICT platforms
• Complete final stage of the data consolidation project (commenced in 2005) to improve Group-wide ICT service availability and provide scalable solutions for additional major contracts.