We aim to attract, develop and retain talented, ambitious people so that we have the resources we need to help our clients and grow our business. To do this successfully, we aim to make Capita a safe, open, friendly, positive and rewarding place to work. Within a clear financial framework, we believe in giving responsibility for the day to day running of our business to the managers and employees who deliver our frontline services.
Our people are key to our development
Across all our divisions we aim to:
- Attract the right people with the skills to deliver quality service for our clients
- Retain and develop them
- Manage and inspire them
Driving the strategic direction set by the Group Board is a team of some 250 senior managers. They are responsible for delivering growth across the Group and maintaining smooth operations and high service levels. They focus on ensuring that the necessary procedures, infrastructure and employees are in place. Their energy and leadership are key to creating a productive working environment.
Our people are the engine room driving our success. Their hardwork and commitment to service delivery are vital to meeting client expectations and supporting our growth.
21 years ago we had 33 people; today we have some 27,800 with numbers almost doubling in the last 5
years. This rapid growth has come from:
- Direct recruitment as a result of overall business growth and to serve new greenfield outsourced service contracts
- Employee transfers from customers under outsourcing contracts
- Employee transfers as a result of acquisitions.