Each business across the Group’s operating divisions is aligned with the Group’s overall objectives and strategy. They are managed within a flexible divisional structure which ensures that the right resources are deployed for each business and contract.

The divisional structure fosters a clear, individual focus for each business whilst providing ready access to the Group’s wider resources, expertise and economies of scale. The common aim is to deliver service excellence and generate profitable growth.

Maintaining a simple, pragmatic divisional structure that delivers our strategy
We have adopted a pragmatic, flexible divisional operating structure which is regularly refreshed. We move businesses, contracts and managers across the divisions to ensure the best match of leadership and resources as the Group grows.

We are currently organised into 7 operating divisions, plus a Group sales and marketing division. Each operating division brings together activities with similar operating models or client bases. Each major contract secured by the Group sales team is managed within the division which best meets its operational, regulatory and management requirements.

Support services, such as legal and commercial, property management, procurement and HR, report directly to Group Executive Board Directors to ensure robust control and consistent standards and benefits are shared across the Group.

The operating divisions, and the businesses within them, all follow the Group strategy of securing strong, sustainable growth both organically and by acquiring complementary businesses.

Within the divisions, each business produces its own annual business plan outlining specific strategies and considerations and setting performance targets for the following year.

The success of our businesses comes from the individual focus of each business, leveraged by their ready access to divisional and Group initiatives and resources. This potent combination means that all our businesses are able to: share operational skills and resources; benefit from economies of scale; create and deploy innovation; and harness the best of ICT and business processes.