Across the public sector there is relentless pressure to increase efficiency while simultaneously enhancing service quality. As Government departments are set ever more demanding financial and service targets, they look to the private sector to help them deliver organisational change and service transformation. Market growth of 11% is expected out to 2010.* Our track record of successfully delivering complex and high profile transformational projects, supported by effective ICT and process re-engineering, puts us in pole position to compete for future Government initiatives.

* Source: Ovum 2006

Drivers

• Gershon Efficiency Review and the 2004 and 2007 Spending Reviews create pressure for shared services – merging transactional functions, standardising and simplifying processes and sharing expertise
• Imperative to improve quality of service delivery
• Government calls for citizen-centred approach to service delivery following Sir David Varney’s report ‘Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer’, in the 2006 Pre Budget Review
• Need to improve productivity through process redesign, better use of technology and management of absenteeism
• Relocation of public sector functions following Lyons Review calls for rationalisation of assets and improved HR and ICT systems to link geographically dispersed offices.