Client objective
To establish a long term partnership to deliver ambitious transformation objectives and for the delivery of a world class ICT service, with the aim of significantly improving the delivery of public services.

Capita’s approach
We are working with the Council to provide the additional capacity and specialist skills required for major service transformation. Over 500 Council employees have been seconded to a joint venture with Capita and we have made excellent progress in the first year:

• The new ICT network has increased stability and significantly cut costs
• Email is 500% faster despite a 30% increase in traffic and nearly 90% of helpdesk calls are now answered within 20 seconds – up from 40%
• In July 2006 we signed an additional contract to transform Corporate Services, including procurement, finance and business management: due to generate savings of £800m over 10 years, it has already saved £9.5m.

We are supporting the development of business cases for 7 further transformation programmes.

“This Council-wide programme will deliver better, more efficient services to the citizens of Birmingham. The joint venture gives us the capacity and skills we need, with a shared vision and goals.”

Stephen Hughes
Chief Executive
Birmingham City Council