Leading in a growing market

We are the UK’s market leader in providing BPO services. Our unrivalled infrastructure and capability provide us with a strong competitive edge across our markets and enable us to present strong propositions to clients.

We focus on the UK and Ireland where there are significant opportunities for growth. A recent independent survey estimated the market’s potential at £94.8bn, split 2:1 between private and public sectors respectively. In 2006, the total market for BPO was estimated at £4.6bn and is forecast to grow at 9.5% a year until 2010.*

We currently operate in 9 distinct markets where the drivers for seeking outsourced solutions and professional support services are strong.

We constantly expand our offering in existing markets and broaden into complementary new market segments. In 2006 our private/public sector split was 48%/52% (2005: 47%/53%). Over time, we expect to move closer to the overall market’s 2:1 ratio but we will continue to pursue the most attractive opportunities irrespective of their market sector.

The majority of our markets contain a stable set of responsible competitors providing a healthy market place in which to bid. New entrants to our markets face significant barriers to entry as it takes time and scale to establish a strong presence.

*Source: Ovum 2006