Client objective
Reduce HR costs to release extra resources for programmes as part of radical plans to make the BBC a simpler and more creative digital broadcaster.

Capita’s approach
We are working closely with BBC People to deliver many HR services across the corporation, including recruitment, HR advice and administration, and occupational health and disability access services.

• We have set up a new HR Shared Service Centre in Belfast with 110 employees and a number of new technologies to help improve services, which are branded BBC HR Direct
• In the first year of the contract we will have processed over 160,000 applications for over 4,500 jobs, managed induction for some 2,800 new employees, dealt with 3,500 leavers and handled over 170,000 queries from employees and applicants
• Over the life of the contract the BBC expects to save £50m.

"Together with Capita, we are working on a change plan to improve and simplify the delivery of HR administration and advice to the BBC. The HR operation Capita has developed in Belfast represents the first step on that journey."

Stephen Kelly
Director
BBC People