As the Group has evolved, the opportunities available to employees have grown, making us increasingly attractive to people looking for a challenging and varied career. Our success and financial strength also help by enabling us to offer a stable and inspiring workplace.

We have created an environment which rewards performance. Remuneration packages across the Group are set at levels that keep us competitive in each part of the business. For our senior people, responsible for the overall direction and performance of the Group or its component parts, a significant element of their financial reward is linked to the financial success of the business.

Our core values encourage fairness and respect across the business.

During 2006 we published a new combined equality and diversity policy covering all anti-discrimination requirements including age, sex, race, religious beliefs and gender. Our policies are designed to support and comply with all relevant UK, European and Indian human rights and employment legislation. These policies are embedded in our training and operational procedures.

Because many of our operations involve sensitive or regulated services we have rigorous recruitment processes and controls to protect against fraud, theft and other wrong doing.

Over two-thirds of our employees have transferred to Capita through outsourcing contracts or acquisitions. They bring a variety of cultures and working practices to the Group. We have evolved highly refined and supportive transfer procedures and our managers are trained in implementing strategies to develop and inspire people. The results are evident in improved sickness and attrition levels and transformed service standards.